Since we take on the entire renovation, it is often our responsibility to organise order and delivery of bathroom components. This time we were ordering a glass shower enclosure which is a tailor-made product. We commissioned a known, and we stress, very well known master. He took measurements, requested two weeks for completion (standard time), and upfront payment of 50%. Long story short: in two weeks he was pitching us tales of his tragic life and delayed his work every day. Eventually, he stopped answering his phone. And of course there was no sign of returning the upfront payment. As the result by the time the flat was turned over, our Customer faced some inconvenience, and we took a hit. We ordered the enclosure from a reputed firm. The Customer did not suffer any extra expenses.
P.S. Three months later the ill-famed master eventually returned the upfront payment.